Search guides, step-by-step tutorials, and troubleshooting tips for every corner of PestMetry — or reach out to our support team directly.
New to PestMetry? Set up your workspace in minutes.
ExploreDeep-dive product docs and workflow references.
ExploreTalk to a human. Support is best effort during private beta.
ExploreSet up your workspace, invite your team, and complete onboarding.
View articlesDigitize blueprints, place slots, and build interactive maps.
View articlesCreate, assign, and verify corrective actions.
View articlesLog sightings, evidence, and resolutions with full history.
View articlesSchedule cleanings, run inspections, and track completion.
View articlesGenerate structured reports and schedule supported email delivery.
View articlesManage users, roles, and facility-level access.
View articlesSign-in, passwords, two-factor, and single sign-on.
View articlesPlans, invoices, seats, and upgrades.
View articlesData handling, access control, and privacy documentation.
View articlesPrivate-beta access begins with an invitation to your work email. On first sign-in you will be guided through a short onboarding flow that captures your company name, timezone, and role. You can revisit these details anytime from Company → Settings.
The Getting Started tab in the sidebar walks you through the highest-value setup steps: create your first facility, upload a blueprint, add pick slots or key locations, invite teammates, and log a sample work order. Green pulse indicators highlight tasks that still need attention.
Open Company → Users to invite teammates by email. Each user is assigned a role that controls what they can see and edit. Roles include Admin, Manager, Technician, and Viewer. Roles are managed centrally so permissions stay consistent across facilities.
New workspaces can load a fully populated sample dataset from the Getting Started page. You can reset it at any time. The Practice Map lets you experiment with mapping tools on a demo blueprint before touching your real facility data.
Go to Mapping → your facility → Blueprint to upload a PDF, PNG, or JPG. PestMetry cleans and enhances the image for use as an interactive map. If you have a low-quality scan, use the Digitization queue to request a professionally cleaned version.
In the Locations editor, use the drawing tools to add pick slots, aisles, rooms, docks, and custom zones. Slots snap to the underlying grid and can be numbered in bulk. Each location can carry attributes such as product category, temperature zone, or risk level.
Select any location on the map to edit its label, category, or notes. Multi-select with shift-click to move or delete in bulk. Deleted locations are preserved in history so associated work orders and incidents remain intact.
The time scrubber above the map lets you rewind and replay activity across any date range. This reveals recurring hot spots, seasonal patterns, and the effect of sanitation or exclusion work over time.
From the Work Orders tab or directly from a pest incident, click New Work Order. Attach one or more mapped locations, set a due date, priority, and assignee. Photos, notes, and checklists can be added on the fly.
Assign work to an individual, a team, or leave it in the shared queue. Reassign at any time from the work order detail dialog. Assignees receive an in-app notification and, if enabled, an email.
Technicians mark a work order complete with a summary, photos, and optional verification notes. Managers can require verification before a work order is fully closed, which enforces accountability on high-risk corrective actions.
For repeating tasks such as monthly bait station checks or quarterly deep cleans, create a recurring cleaning schedule on the Sanitation page or a repeating event on the Pest Control calendar. Upcoming and overdue items are then flagged automatically. Work orders themselves are created one at a time.
Open Pest → New Incident. Capture the pest type, activity level, evidence, damage, and one or more affected locations. Attach photos directly from your mobile device. Incidents can be linked to a corrective work order in a single step.
When the situation is controlled, open the incident and use Resolve. Record the resolution method, verification date, and any follow-up monitoring. Resolved incidents remain fully searchable in trend and criticals reports.
The Pest dashboard visualizes incidents by pest type, location, severity, and time. Use filters to compare periods, facilities, or zones. Emerging hot spots surface as concentrated activity in the map overlay.
Use the Sanitation calendar to schedule cleanings, inspections, and recurring routines. Assign to individuals or teams and attach a checklist template so field crews always know the expected scope.
Field users record completed cleanings with time on task, chemicals used, photos, and any exceptions. Completed activities appear on the facility map so managers can see coverage at a glance.
PestMetry overlays sanitation activity and pest incidents on the same map and timeline. This makes it easy to see whether increased cleaning frequency reduces incidents in a specific zone.
Go to Audit Center → Create Document. Pick a document type, filter by date range and facility, then export to PDF or CSV.
Open Reports → Schedules to send a supported report type on a recurring cadence. Add internal stakeholders or external reviewers as recipients and choose the facility, date-range preset, time, and time zone.
Use Audit Center reports, summaries, and checklists to organize pest activity, sanitation, corrective-action, exclusion-work, capture, location-trend, cleaning, and device records for the review period.
Admins manage billing, users, and workspace settings. Managers configure facilities and approve work. Technicians create and complete work orders and incidents. Viewers have read-only access. Role capabilities are enforced on the server as well as the UI.
Under Company → Teams, group users into teams that align with your operational structure — for example Sanitation Crew, Pest Control, or Night Shift. Work orders can be assigned to a team rather than an individual.
Deactivate users to revoke access while preserving their historical activity. Deactivated users can be reactivated at any time. Removing a user permanently deletes their profile but keeps their contributions attributed.
Click Forgot password on the sign-in screen and follow the reset link sent to your email. Reset links expire after a short period for security. If the link expires, request a new one.
Use the work email and password associated with your invitation. If you need an invitation or cannot access your account, contact support@pestmetry.com.
Enterprise admins can prepare SAML 2.0 single sign-on under Company → SSO with identity providers such as Okta, Microsoft Entra ID, and Google Workspace. Configuration and enforcement are completed with our team during assisted setup — email support@pestmetry.com to get started.
During the private beta, no fees are charged and no payment details are required. Once paid plans launch: go to Billing to view your current plan and change tiers. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of the current billing period.
Seats are managed automatically as you invite or deactivate users. If your plan has a seat cap, you will be prompted to upgrade before exceeding it.
No invoices are issued during the private beta. Once paid plans launch, you can download invoices and update your payment method from Billing. Enterprise customers can request annual invoicing and purchase orders by contacting support@pestmetry.com.
PestMetry runs on managed cloud infrastructure. All traffic to the application and its APIs is served over HTTPS/TLS, and data is isolated per organization using database row-level security. See our Subprocessors page for the full list of providers and where they operate.
You can export your data at any time from Reports and from the workspace-level export tools. To request a full account deletion, email support@pestmetry.com from an admin address on your account.
If you believe you have found a security vulnerability, please email support@pestmetry.com with details. We take every report seriously and will respond promptly.
Support is best effort during private beta. You can also call during business hours.
